Customized Employee, Membership
& Volunteer Surveys
with AI Support and/or a Dedicated HR Consultant
Get the information you need to foster a more positive and productive environment.
Flexible and responsive, we believe in building close relationships with our clients to fully understand their needs. We become part of the team, working directly with you from start to finish.
The degree of optional AI or dedicated HR consultant support will be reviewed prior to any project and will be based on your needs and desires.
In a hurry?
Here’s a printable version of the survey package brochure with pricing. (PDF)
FIRST PHASE – PREPARATION
PRE-LAUNCH MEETING
We start by discussing your survey objectives and providing our recommendations on the process and survey structure.
ADVICE ON YOUR COMMUNICATION STRATEGY
We will help you in announcing the survey, encouraging participation, and communicating the results.
ADVICE ON ANALYSIS
Based on your survey objectives and best practices, we work with you in determining the most appropriate and helpful analytical and reporting methods.
DEVELOPMENT OF THE SURVEY
Based on your survey objectives and our experience we will design the survey using our historical database of questions and any custom questions and areas of inquiry you may wish to add that reflect your unique situation.
SECOND PHASE – LAUNCH & ADMINISTRATION
PARTICIPANT NOTIFICATION & COMMUNICATION
Where possible, and to provide the greatest level of anonymity, the survey invitation to each participant would be delivered directly from us by email, and would contain each participant’s personal and unique link to the survey. (Where this is not feasible other delivery methods are available.)
NOTIFICATION OF ANY "UNDELIVERABLE" EMAIL ADDRESSES
We keep you apprised of any delivery errors, (“bouncebacks” or “undeliverables”), and provide the opportunity to correct these so that we can resend the invitation.
ADMINISTRATION OF THE WEB-BASED SURVEY
The survey application would be hosted on our Canadian-owned LimeSurvey account.
Note we are FOIPOP/FIPPA and PIPEDA compliant, and details on our "Security and Privacy Policy" are available in the footer below.
PROGRESS REPORTS / COMPLETION RATES / REMINDERS
We provide daily real-time completion rates, overall and by sub-group, so that you can take action on prompting respondents. We can also extend the survey close date as needed to bring in a few more responses. Finally, we can send out reminders to those who have not responded if this is part of the communication plan.
THIRD PHASE – ANALYSIS & REPORTING
FINAL SURVEY REPORT
Provided in Microsoft PowerPoint™ and printed to PDF.
BREAKDOWNS BY SUBGROUP
We provide one breakdown by subgroup as part of the base package. Examples would be Department, Position, Location, Years of Service, “Generation” … or anything that would not compromise confidentiality.
YEAR-ON-YEAR COMPARISONS
Year-on-year reports are part of the base package for recurring customers, and are based on the current vs. one-previous review.
Verbatim Reports / THEMATIC ANALYSIS
The raw verbatim comments from the survey (if any) would be provided to you, de-linked from the participants for the sake of anonymity.
Detailed thematic analysis of the verbatim comments would then be performed if requested using our expertise and the appropriate tools.
REGRESSIONS AND CORRELATIONS
If the data supports it, we will run high-level statistics in the way of correlations between items, and regressions on the outcome measures (Engagement Score or ENPS) to determine which factors are having the most influence on these items.
OPTIONS & ADDONS
ADDITIONAL breakouts BY SUB-GROUP
We can provide additional breakouts beyond the one included in the base package. As above these might be for example Department, Position, Location, Years of Service, or “Generation”.
DEPARTMENT REPORTS
A summary of results for each organizational unit vs. the organization as a whole. A quick review at-a-glance.
PRESENTATION OF THE RESULTS TO THE LEADERSHIP OR MANAGEMENT TEAM
In person (travel expenses may apply for meetings outside the GVRD), or these can be presented over a Zoom or Teams session.
SEPARATE MANAGEMENT / PARTICIPANT QUESTIONS
We can modify the survey to display questions differently for Management and Participants; for example by asking “As a manager …” rather than “My manager …” where applicable.
IN-DEPTH STATISTICAL ANALYSES
These can include correlations, regressions, factor analysis (aka. “variable reduction”) etc. where the data supports it. (This usually requires a sufficiently large sample size.)
MULTI-LANGUAGE SURVEYS
For both surveys and invitation emails, we can send an appropriate language version (ex. “English/French” or “English/Spanish”) to each participant where this is known beforehand, and/or allow each participant to choose preferred language at the start of the questionnaire.
MULTI-YEAR ANALYSIS (BEYOND 2 YEARS)
Assuming that we either have or you can provide us with 3 or more years of data.
ADDITIONAL QUESTIONS
Questions beyond the 50 provided for in the basic package and added to the questionnaire as requested or advised.
PAPER SURVEYS
We can arrange for the data entry, or if it doesn't compromise security, you can arrange this yourself and provide us with the final dataset.
SURVEY & OPTION PRICING
(*20% off for NFP organizations)
CUSTOMIZED SURVEYS
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Includes:
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Pre-Launch Meeting
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Advice on Your Communication Strategy
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Advice on Analysis
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Development of the Survey
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Participant Invitations & Communication
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Resolution of any “Undeliverable” Email Addresses
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Administration of the Online Survey
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Progress Reports
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Survey Report with Detailed Analysis
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Report on Verbatim Comments
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Detailed Thematic Analysis of Comments.
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Year-on-Year Comparisons
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Breakdown by one Subgroup
OPTIONS
DESCRIPTION | COST * |
|---|---|
Individual Sub-group Reports by Organizational Unit | $220+$100/Unit |
Multi-Language Surveys | $500/language |
Additional Breakdowns by Sub-group | $400/sub-group |
Separate Management Questions and Report | $550 |
To be determined in proposal: | |
Presentation of the Results to the Leadership or Management Team | (tbd) |
Paper survey administration | (tbd) |
Additional Meetings | (tbd) |
Additional In-Depth Statistical Analyses | (tbd) |