The Full Service survey package contains everything needed for us to run your employee survey – from advice on structure and methods, to set up, to running the survey, to report presentation, and finally to advice on follow-up. Details on the full process are here.
Yes we certainly do!
The Full Service survey package is reduced to $3,500 (half-price), and all Options are discounted by 50%.
Contact us for further details.
Yes we do.
As with Not-for-profits, the Full Service survey package is reduced to $3,500 (half-price), and all Options are discounted by 50%.
Contact us for further details.
Contact us to set up a free appointment or phone call where we can review your results and provide you with options on how we might help out.
Yes we can.
If you have data from a previous survey run with another provider, we can use this in a year on year comparison assuming that the questions and scales are in any way comparative.
Contact us and we will take a look at what you have (at no charge) and suggest how we might use this data in a new report.
Yes we do. We provide initial advice on your communication strategy as part of the Full Service package. We can provide more extensive help, such as drafting your communication to employees, as an optional extra.
The following are the top success factors:
Absolutely. Advice on your communication strategy is part of our Full Service package.
As an add-on option, we can provide in-depth communication services and write your communication for you.
Though this is not an absolute requirement, and we can definitely work without it, we commonly ask for a list of the email addresses of employees and managers who will be participating in the survey so that we can send each a personal and unique link to the survey.
We do this, as opposed to leaving the survey open to anyone with the link, in order to:
Again it does not have to be done this way, and if a list of emails is not available we are happy to run the survey as “open-ended”.
Please contact us for further discussion on what will work best for you.
Yes we can. We prefer individual email addresses for reasons mentioned above – but if this is not possible or viable we can open the survey up to anyone, and then provide a single link for internal use.
However that this means that:
Note that there are other ways around these issues, but they tend to involve more work on the part of the employee (a sign in process), or require saving information on the employee’s computer (which is not ideal).
Contact us to review your options however and we’ll suggest how best to proceed given your own circumstances.
About six to seven weeks from start to finish.
All in then, the project can be completed within six to seven weeks of start, however we might recommend adding in additional time in order to prepare employees for the survey before it opens.
Not at all.
Generally two to three weeks is sufficient time for an employee survey to stay open to ensure that any employee who wishes to participate has had sufficient opportunity.
This is flexible however – and we will work with you to determine if the survey should be extended beyond the initial “closing date” in order to capture additional responses, perhaps as a result of “out of office” issues or a final reminder.
Absolutely. It all depends on your survey objectives, which we will discuss this at our (free) pre-launch meeting.
The Full Service survey package itself includes one questionnaire for all employee groups, with “Separate Management/Employee Questions” added as an Option.
Again we will discuss pricing at the pre-launch meeting, as it will partially depend on the nature of the difference between the two surveys.
Yes you can – and we will provide you with advice and recommendations on the wording of your questions to ensure the best results.
There is no lower limit to the number employees participating – however the Full Service package may not be a cost-effective way to survey a population of fewer than 20 employees.
Contact us for a free review of the other options for small employee groups.
There are two aspects to this question:
Not at all.
Our Full Service survey package covers up to 1,000 employees, however we would be happy to provide a quote on larger employee groups.
Yes we certainly can.
If you have in-house translation services, you can provide the translation(s) to us and we will take it from there.
If you don’t have in-house translation, we can provide translation services, and the fee for translation is billed to you at cost without mark-up.
Assuming we have the list of emails for all the employees and managers who will be asked to complete the survey, we assign each a random ID, and then send each a personalized email with an invitation to participate along with their own unique link to the survey. (They are warned that is critical that they not share this email with anyone else as the link is their own.)
See Why do you ask for a list of respondent email addresses? Do we need it? for the reasons why we prefer to use individual addresses over an open survey.
If we don’t have a list of participant emails, the most common method if for us to provide a single link to the survey that is then sent on to all employees.
An example invitation email to survey participants is available here” (PDF – will open in separate tab)
This is a sample only, and we will work with you to customize your own email invitation as recommended and desired to match your internal culture and get the highest possible response rate.
We will let you know immediately.
If we sent out the invitation emails ourselves and an email is undeliverable due to a typo or otherwise, we will notify you immediately (usually within an hour or so of launch) so that the email address can be corrected and can resend the invitation.
We will also report on any “Out of Office” or “Vacation” notifications that we receive so that you can make decisions on the appropriate survey close date.
Yes they can – if we sent the invitation directly to them by email.
The unique link in their personalized email will take them back to their survey at any time before “close”, complete with all their responses to date.
If we didn’t send the invitation emails ourselves however (i.e. we didn’t receive a list of participant email addresses), then as we don’t know who the individual participants are, they cannot return to the survey, and are required to complete the survey in one sitting.
There are some ways around this however – and we would be delighted to discuss these during our free Pre-Launch Meeting.
If you have provided us with a list of employee email addresses, the survey link that the employee receives from us within the invitation email is unique, and will allow them access to their own personal record in the database up to the time that the survey is closed.
If we didn’t receive a list of employee email addresses and the same survey link was sent out to everyone, we can still run the survey of course, but ensuring that there is only one submission per employee becomes more difficult and a matter of reviewing the results.
We can review this in more detail at the Pre-Launch Meeting, or contact us for further information.
Our Full Service survey package includes one breakdown of results, by for example department or sole contributors and managers.
Additional breakdowns are available as an added Option.
In our planning meeting, we will discuss your survey objectives including the need to break-down results by different groups.
Note that we tend not to break down results by very small groups (say less than 6), as it can make employees nervous that they can be identified if there is too much personal and demographic information.
Yes we do.
We call them as “Dashboard Reports” (sometimes referred to as “Summary Reports” or “Score Cards”) and they provide a summary of results for each organizational unit and for the organization as a whole.
Yes we can. After consultation with you to determine your objectives, methodology and areas of interest, we can analyze the verbatim comments for themes and parse them into categories to produce either simple frequency reports or correlation of response with other criteria (ex. department or location).
Contact us for more information or to arrange a free one hour consult to discuss your needs and how we can help.
Yes we can.
If meeting within the Vancouver lower mainland we will present the results to you and to your senior leadership team on-site as part of our Full Service survey package – or if outside of the lower mainland, we will bill travel expenses at cost with no mark-up.
You may also choose to have us present the results in a conference call or Skype session in lieu of a face-to-face meeting.
Yes definitely! In fact it’s included as part of the Full Service survey package if we were involved in running your survey in the previous year.
Here’s an example of a multi-year, multi-department report. (5MB PDF file)
Assuming that the data supports it, we can produce additional statistics in the way of cross-tabulations, correlations, regressions, factor analysis (i.e. variable reduction where multiple questions are measuring the same thing), T-Tests, ChiSq, etc.
Contact us if you would like further detail or information.
Yes we do.
We provide more than just data. We provide insights and observations based on our extensive (20+ years) experience with other organizations.
Yes we do!
For example, you may wish to delve deeper into your results by conducting employee focus groups or have us involved in facilitating action planning.
Yes we can.
We recommend however that an appropriate leader in your organization communicate the results to employees. An employer should be seen to “own” the results and be seen to be responding to results. We can provide advice on employee presentations and messaging as an added-service.
Beyond employee surveys we can provide:
We use only secure (SSL/https) connections for all of our surveys.
This means that no one can intercept the information as it passes from the computer where the survey is being filled out to the servers that store the information.
Further, once the survey is finished no information is left behind on the local computer and the connection to the survey information is permanently broken. (For example hitting “Back” will have no effect.)
It would be hard to find a higher level of sever security on the web.
As we work with extremely sensitive data for all of our clients, we use RackForce Networks Inc., Canada’s largest Enterprise Cloud Service Provider, for all our web servers, survey applications and databases.
For further detail on security at Rackforce please see http://rackforce.com/solutions/security.
On the corporate side, only personal retained by Verita and working directly on your project will have access to the database servers.
Employee and Management email addresses, which are the only identifying information we have on hand, are stored separately from the survey database.
Within the results database itself, survey responses are identified using a random and unique code that only we can match with a respondent and their email address – so that even were someone to see the raw data (which is not provided in the first place), they would have no way to determine who is who.
Yes we do.
Every project we run through “veritaengage.com” or “veritagroup.com” uses at least 256-bit SSL encryption that scrambles the data moving back and forth between the servers and the survey pages.
The data file containing the email addresses of respondents is deleted once the survey is closed and the report signed off.
Because of this, if we run the survey for you again next year, we will require a new email list.
Yes they do.
Our web application and data servers, including all backups, reside in and are administered from Canada by RackForce Networks Inc., and as such satisfy FIPPA/FOIPOP (“Freedom of Information & Protection of Privacy Act“) requirements in regard to the storage and access of “personal” data.