The Employee Survey Process

Getting the Information You Need to Improve Your Work Environment

Flexible and responsive, we believe in building solid relationships with our clients to fully understand their needs. We become part of the team, working directly with you from start to finish.

First Phase – Preparation

PRE-LAUNCH MEETING

Over the phone or in person where we will discuss your survey objectives in depth, answer any questions you have, and provide our recommendations.

ADVICE ON YOUR COMMUNICATION STRATEGY

We can help you in announcing the survey, encouraging participation, and communicating the results.

ADVICE ON ANALYSIS

Based on your survey objectives and best practices, we work with you in determining the most appropriate and helpful analytical and reporting methods.

DEVELOPMENT OF THE SURVEY

Based on your objectives we design a survey using our database of well-constructed questions. We also provide advice on the structure of any custom questions you may wish to add in order to ensure validity and reliability.

Second Phase – Launch & Administration

EMPLOYEE NOTIFICATION & COMMUNICATION

The survey invitation email comes directly from us to each participant with their own unique link to the survey. (example here)

NOTIFICATION OF ANY "UNDELIVERABLE" EMAIL ADDRESSES

We keep you apprised of any email delivery errors, (“bouncebacks” or “undeliverables”), and provide you with the opportunity to correct so that we can resend the invitation.

ADMINISTRATION OF THE WEB-BASED SURVEY

On our own dedicated server and over a secure (SSL/HTTPS) connection. (And yes we are FOIPOP/FIPPA compliant.)

PROGRESS UPDATES / COMPLETION RATES

Real time updates of performance and completion rates whenever you want them – both overall and by any sub-group (where confidentiality is not compromised).

Third Phase – Analysis & Reporting

AGGREGATE STATISTICAL REPORTS

Frequencies and cross-tabulations in Excel.

REPORT OF VERBATIM COMMENTS

Comments de-linked from the participants for anonymity.

YEAR-ON-YEAR COMPARISONS

Year-on-year reports are part of the basic package for recurring customers and are based on the current vs. one-previous review.  (example multi-year, multi-department report)

BREAKDOWNS BY SUBGROUP

We provide one breakdown by subgroup as part of the basic package. Examples would be Department, Position, Location, Years of Service, “Generation” … or anything that you’d like that would not compromise confidentiality.

FINAL SURVEY REPORT

in Microsoft PowerPoint™ and printed to PDF.

(example basic report)

(example multi-year, multi-department report)

PRESENTATION OF THE RESULTS TO THE LEADERSHIP OR MANAGEMENT TEAM

In person (travel expenses may apply for meetings outside the GVRD), or over a conference call or Skype session.

RECOMMENDATIONS FOR ACTION

Based on your survey results and our experience with other organizations.

Options & Addons

DASHBOARD REPORTS

Summary of results for each organizational unit and for the organization as a whole. A quick review at-a-glance. (example by department)

ADDITIONAL QUESTIONS

Questions beyond the 30 provided for in the basic package and added to the questionnaire as requested or advised.

MULTI-YEAR ANALYSIS (BEYOND 2 YEARS)

Assuming that we have or you can provide us with 3 or more years of data.

BREAKDOWNS BY ADDITIONAL SUB-GROUPS

Breakdown beyond the sub-group included in the Base Package (and where this would not compromise confidentiality) – ex. gender, location, position, years of service, “generation”, etc.

SEPARATE MANAGEMENT / EMPLOYEE QUESTIONS

We can modify the survey to display questions differently for Management and Employees … for example asking “As a manager …” rather than “My manager …”.

IN-DEPTH STATISTICAL ANALYSES

Such as correlations, regressions, factor analysis (aka. “variable reduction” where multiple questions are measuring the same thing), etc.

TEXT ANALYSES

We can analyze verbatim comments for themes and parse them into categories to produce either simple frequency reports or correlation of response with other criteria (ex. department or location).

MULTI-LANGUAGE SURVEYS

Surveys and emails – ex. “English/French” or “English/Chinese”. If notified of employee preferences beforehand we can also send an appropriate language version to each participant, and/or allow each participant to make the choice of language in the invitation email or the questionnaire itself.

Additional Services

These services can be provided pre, post, or in lieu of the survey

EMPLOYEE COMMUNICATION

We can develop a communication strategy to roll-out employee engagement survey results throughout your organization.

FOCUS GROUPS

Employee focus groups are a way to obtain qualitative information. They are often used after an employee survey to dig deeper into employee perceptions.

ACTION PLANNING

We help client teams develop action plans to respond to employee survey results.

TRAINING

We train managers and supervisors to understand employee engagement and survey results and prepare them to conduct meetings with their employees on these topics.

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