360 Degree Feedback Surveys

Powerful insights for talent development

Flexible and responsive, we believe in building solid relationships with our clients to fully understand their needs. We become part of the team, working directly with you from start to finish.

First Phase – Preparation

PRE-LAUNCH MEETING

Over the phone or in person where we will discuss your objectives in depth; answer any questions you have; determine management sub-grouping (if any); and provide our recommendations on the survey and process.

ADVICE ON YOUR COMMUNICATION STRATEGY

We will help you in announcing the survey, encouraging participation, and communicating ongoing progress.

ADVICE ON ANALYSIS

Based on your survey objectives and best practices, we work with you in determining the most appropriate and helpful analytical and reporting methods.

DEVELOPMENT OF THE SURVEY

Based on your objectives we will design the survey using our database of pre-constructed questions and advise on any custom questions and areas of inquiry you may wish to add in to reflect your unique situation.

Second Phase – Launch & Administration

PARTICIPANT NOTIFICATION & COMMUNICATION

The invitation email to each survey participant would come directly from us, and would contain a description of the survey purpose, the process, and a link to their unique copy of the survey.

NOTIFICATION OF ANY "UNDELIVERABLE" EMAILS

We keep you apprised of any email delivery errors, (“bouncebacks” or “undeliverables”), and provide you with the opportunity to correct them so that we can resend the invitation.

ADMINISTRATION OF THE ONLINE SURVEY

Hosted on our own dedicated server and linked to the survey over a secure (SSL/HTTPS) connection.

We are also fully FOIPOP/FIPPA and PIPEDA compliant. Details on our Security and Privacy Policy are available here.

PROGRESS UPDATES / COMPLETION RATES

Real time updates of the completion rates for each leader (both leader and raters) whenever you want them, with the ability to extend deadlines as needed.

Third Phase – Analysis & Reporting

INDIVIDUAL MANAGER REPORTS

Manager reports generated from the results of the manager Self-Evaluation and Rater surveys.  May be presented to the manager only for self-evaluation and/or to the executive for review.

MANAGEMENT ROLLUP REPORTS

An amalgamation of responses across all managers and raters to determine strengths and areas in need of improvement for the management team as a whole.  (Does not comment on managers individually.)

MANAGEMENT COMPARATIVE REPORTS

Comparative report that shows all individual manager results by question and area of inquiry.

Options & Addons

REPORTING BY ORGANIZATIONAL OR DEMOGRAPHIC UNIT

We can provide additional Rollup and Comparative reports for management sub-groups as needed.

MULTI-LANGUAGE SURVEYS

Surveys and emails – ex. “English/French” or “English/Chinese”. We can send an appropriate language version to each participant, and/or allow each participant to make the choice of language in the questionnaire itself.

TEXT ANALYSES

We can analyze verbatim comments for themes, parsing them into categories to produce simple frequency reports or correlation with other criteria (ex. department or location).

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