Over the phone or in person where we will discuss your survey objectives in depth, answer any questions you have, and provide our recommendations.
ADVICE ON YOUR COMMUNICATION STRATEGY
We can help you in announcing the survey, encouraging participation, and communicating the results.
ADVICE ON ANALYSIS
Based on your survey objectives and best practices, we work with you in determining the most appropriate and helpful analytical and reporting methods.
DEVELOPMENT OF THE SURVEY
Based on your objectives we design a survey using our database of well-constructed questions. We also provide advice on the structure of any custom questions you may wish to add in order to ensure validity and reliability.
Second Phase – Launch & Administration
EMPLOYEE NOTIFICATION & COMMUNICATION
The survey invitation email comes directly from us to each participant with their own unique link to the survey. (example here)
NOTIFICATION OF ANY "UNDELIVERABLE" EMAIL ADDRESSES
We keep you apprised of any email delivery errors, (“bouncebacks” or “undeliverables”), and provide you with the opportunity to correct so that we can resend the invitation.
ADMINISTRATION OF THE WEB-BASED SURVEY
On our own dedicated server and over a secure (SSL/HTTPS) connection. (And yes we are FOIPOP/FIPPA compliant.)
PROGRESS UPDATES / COMPLETION RATES
Real time updates of performance and completion rates whenever you want them – both overall and by any sub-group (where confidentiality is not compromised).
Third Phase – Analysis & Reporting
AGGREGATE STATISTICAL REPORTS
Frequencies and cross-tabulations in Excel.
REPORT OF VERBATIM COMMENTS
Comments de-linked from the participants for anonymity.
We provide one breakdown by subgroup as part of the basic package. Examples would be Department, Position, Location, Years of Service, “Generation” … or anything that you’d like that would not compromise confidentiality.
PRESENTATION OF THE RESULTS TO THE LEADERSHIP OR MANAGEMENT TEAM
In person (travel expenses may apply for meetings outside the GVRD), or over a conference call or Skype session.
RECOMMENDATIONS FOR ACTION
Based on your survey results and our experience with other organizations.
Options & Addons
Summary of results for each organizational unit and for the organization as a whole. A quick review at-a-glance. (example by department)
Questions beyond the 30 provided for in the basic package and added to the questionnaire as requested or advised.
MULTI-YEAR ANALYSIS (BEYOND 2 YEARS)
Assuming that we have or you can provide us with 3 or more years of data.
BREAKDOWNS BY ADDITIONAL SUB-GROUPS
Breakdown beyond the sub-group included in the Base Package (and where this would not compromise confidentiality) – ex. gender, location, position, years of service, “generation”, etc.
SEPARATE MANAGEMENT / EMPLOYEE QUESTIONS
We can modify the survey to display questions differently for Management and Employees … for example asking “As a manager …” rather than “My manager …”.
IN-DEPTH STATISTICAL ANALYSES
Such as correlations, regressions, factor analysis (aka. “variable reduction” where multiple questions are measuring the same thing), etc.
We can analyze verbatim comments for themes and parse them into categories to produce either simple frequency reports or correlation of response with other criteria (ex. department or location).
Surveys and emails – ex. “English/French” or “English/Chinese”. If notified of employee preferences beforehand we can also send an appropriate language version to each participant, and/or allow each participant to make the choice of language in the invitation email or the questionnaire itself.
These services can be provided pre, post, or in lieu of the survey
We can develop a communication strategy to roll-out employee engagement survey results throughout your organization.
Employee focus groups are a way to obtain qualitative information. They are often used after an employee survey to dig deeper into employee perceptions.
We help client teams develop action plans to respond to employee survey results.
We train managers and supervisors to understand employee engagement and survey results and prepare them to conduct meetings with their employees on these topics.